This document was last updated on December 26, 2019.
PLEASE READ THIS REFUND POLICY CAREFULLY. BY ACCESSING THE WEBSITE, USING THE APP OR OTHERWISE GETTING ACCESS TO THE COMPANY’S SERVICES, YOU ACKNOWLEDGE, THAT YOU HAVE READ, UNDERSTOOD, AND CAN FULLY AGREE TO ALL THE TERMS AND CONDITIONS OF THE PRESENT POLICY. IN THE CASE, IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THE GIVEN POLICY, YOU SHOULD IMMEDIATELY TERMINATE ANY USAGE OF THE WEBSITE, APP AND ALL SERVICES OF THE COMPANY.
MDROP OU («Company», «we», «our») seeks to satisfy each User with the Services provided. In this connection, we have created this Refund Policy in order to prevent possible disagreements with our Users and to inform you that the Company does not provide any refunds under regular terms due to the nature of the Services provided. However, the Company guarantees to any of its Users the right for a refund, if any paid Services were not provided by the Company. Each refund in such cases is considered by the Company due diligence.
The Company also brings to your attention the fact that in reasonable and justified circumstances, and if necessary, the Company may return payments, received from Users, through any available payment system including banking cards.
The Company expects you to contact it using the Company's contact information in order to resolve any issue or problem, related to the provision of the Services before you make a request for a refund to the emitting bank or credit card company. This section does not affect any rights and / or claims that you may have against a bank, credit institution or any financial institution or payment service provider.
Any attempt to request a refund without contacting the Company may be considered a violation of the Use Agreement. The Company will investigate any requests for a refund made by the Users, and in response will notify the emitting bank of the User whether any Service has been provided or cancelled.
However, if we receive a chargeback for any transaction, we reserve the right to withhold the amount of chargeback from the future payments of the User for the period of the investigation or the dispute cycles with the payment system. We will refund the withheld funds back after completing this process and charging all applicable fees.
In accordance with the terms of this Policy, a refund to the User is allowed in the following cases:
- when the funds were not credited to the account balance after the completion of transaction processing due to the technical reasons or due to an error; or
- the funds were credited to the account balance, but not a single order of the User was executed, and no funds were used to provide the Services.
In order to apply for a refund, the User must fill in a corresponding request for a refund and send it to the address of the Company's support service MDROP OU. The request must contain the following information:
- transaction identifier;
- User ID and email;
- Amount and currency of the requested refund;
- Reason and description of the request.
For the prevention of prohibited and unlawful behaviour, all payments and information related to the return of funds can be additionally checked by the Company. In this case, the Company may require the User to provide certain documents, including, but not limited to, identification documents, a copy of the invoice and / or any other evidence of the disputed payment. If the User does not provide the relevant documents or information within three (3) days at the request of the Company or in case of doubt about the authenticity of the submitted documents, the Company has the right to reject the User’s request for a refund.
Refunds will be made in full if other arrangements and fees have not been made in accordance with the terms of the Use Agreement. Refunds in excess of the original transaction amount are prohibited.
Request Processing Time
Within three (3) business days from the date of receipt of the return request, the Company must contact the User to request additional information (if required), and the User must provide such information as soon as possible, but in any case no later than five (5) days after such a request.
The Company must notify the User by email of its final decision regarding the refund within five (5) business days after receiving the last requested additional document or information, or within three (3) business days after receiving and considering a refund request, if there is no additional no information or document required.
Refunds are made without undue delay, and in any case, within five (5) days, starting from the day when the Company agrees that the User is entitled to a refund. The period for executing a money-back operation may take 3-5 business days, except for the time for transferring funds from a bank or payment provider
We will periodically update this policy. We will post a notification of any significant changes on our website before the changes are made and, if necessary, will notify you using any contact information that we store for you for these purposes. This can be a phone, SMS, email or social networks. We recommend you to periodically review this Policy to keep aware of how we protect your information.
If you have any questions regarding this Policy or the confidentiality of your information, you can ask them in our support service at: firstname.lastname@example.org.
Legal name: MDROP OU
Registered office: Harju maakond, Tallinn, Lasnamae linaosa, Peterburi tee 47, 11415
Registry code 14868148